Copeland Roberts Privacy Policy

Updated Date: 01/07/2026

COPELAND ROBERTS PTY LTD ABN 63 681 546 663 trading as Copeland Roberts Auction House (“Copeland Roberts”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our auction house, website, bidding platform, consignments, customer communications, shipping, payments, advertising and related services.

By using our website, registering to bid, bidding in an auction, purchasing goods, consigning goods, contacting us, subscribing to our communications, attending our premises, or otherwise dealing with us, you acknowledge that we may handle your personal information in accordance with this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions, Conditions of Sale, Shipping and Insurance Policy, and any other notices or policies published by Copeland Roberts from time to time.

1. Who this Privacy Policy applies to

This Privacy Policy applies to personal information we collect about individuals, including:

bidders
buyers
consignors and sellers
prospective consignors
website users
newsletter or update subscribers
people who contact us
people who attend our premises
people who interact with our auctions, advertisements, emails, social media pages or customer support channels
representatives of companies, trusts, estates, partnerships or other entities that deal with us

2. What personal information we collect

The personal information we collect may include:

name
email address
phone number
postal address
billing address
delivery address
account registration details
username or bidder account details
auction registration details
bidding history
purchase history
invoice details
payment status
collection and delivery details
shipping preferences
insurance and delivery claim information
communications with us
customer support records
consignment details
seller or consignor details
fraud prevention, security or risk assessment information
marketing preferences
unsubscribe preferences
website usage information
advertising interaction information
device, browser, IP address, cookie and analytics information
any other information you provide to us or that is reasonably necessary for our business operations

We do not routinely collect government identity documents such as passports, driver licences or proof of address documents. If this changes, or if we need to request additional information for a specific legal, fraud prevention, payment, security or compliance reason, we will only collect what is reasonably necessary.

3. How we collect personal information

We may collect personal information:

directly from you
when you register to bid
when you bid in an auction
when you purchase, pay for, collect or arrange delivery of goods
when you consign or enquire about consigning goods
through Auction Mobility or another bidding platform
through our website
through online forms
through email, phone, social media or in-person communications
through payment processors
through shipping, courier or postal providers
through accounting, workflow, analytics, advertising and customer database platforms
through fraud prevention, legal, insurance or compliance providers
from publicly available sources
from third parties where permitted by law

If you provide personal information about another person, you must ensure you have authority to do so and that the person understands that we will handle their information in accordance with this Privacy Policy.

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes including:

operating our auctions
registering and approving bidders
managing bidder accounts
processing bids
issuing invoices
processing payments
managing buyer accounts
arranging collection, shipping and delivery
applying or managing shipping insurance
managing lost, damaged, delayed or returned deliveries
managing customs, delivery and international shipping issues
communicating with buyers, bidders, consignors and other customers
managing consignments
cataloguing and selling goods
preparing seller statements
making consignor payments
customer support
dispute handling
fraud prevention
payment risk management
chargeback management
debt recovery
legal, accounting, tax, insurance and compliance purposes
maintaining business records
improving our services
website analytics and performance
advertising measurement and remarketing, where permitted by law
internal reporting and administration
marketing and promotional communications, where permitted by law
complying with legal and regulatory obligations
protecting our rights, property, staff, customers and business

We may also use or disclose personal information for any related purpose that you would reasonably expect, or where you have consented, or where permitted or required by law.

5. Operational communications

By registering, bidding, purchasing, consigning, arranging delivery, or otherwise dealing with Copeland Roberts, you acknowledge that we may send you operational communications.

Operational communications may include:
registration notices
account notices
bidding notices
auction-related notices
invoices
payment reminders
collection notices
shipping updates
delivery notices
insurance or delivery claim communications
customer support messages
dispute-related communications
legal, fraud prevention, debt recovery or compliance notices
important service updates

These communications are not treated as optional marketing communications because they are necessary or reasonably required for us to provide auction, buyer, seller, delivery, support, legal or administrative services.

6. Marketing communications

We may send marketing or promotional communications about our auctions, catalogues, events, services or related updates where permitted by law.

Marketing communications may include:

upcoming auction announcements
catalogue releases
new lot alerts
event invitations
promotional campaigns
customer updates
brand or service updates

We will only send marketing communications where we have a permitted consent basis or where otherwise allowed by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe function in the message or by contacting us.

Unsubscribing from marketing communications will not stop operational communications that are necessary for auction, purchase, consignment, payment, delivery, legal, support or administrative purposes.

7. Third-party platforms and service providers

We use third-party platforms and service providers to operate our business. We may disclose personal information to, or process personal information through, third-party providers, including:

auction and bidding platforms, including Auction Mobility
customer database and workflow tools, including Airtable
accounting and invoicing systems, including Xero
payment processors, including Stripe
email and business communication tools, including Gmail and Google Workspace
shipping and delivery providers, including Australia Post, Starshipit and any courier, freight, postal or delivery provider we use
website hosting providers
analytics providers
advertising platforms and pixel providers, including Meta and Google
insurers and insurance claim providers
professional advisers, including lawyers, accountants and consultants
debt recovery providers
regulatory, government or law enforcement authorities where required or permitted by law
other service providers we use to operate, support, administer or improve our business

These providers may handle personal information on our behalf or in connection with services they provide to us.

8. Auction Mobility and exported data

We use Auction Mobility or related auction technology providers to operate our bidding platform and auction services.

Information collected through Auction Mobility may also be accessed, exported, stored, processed and managed by Copeland Roberts through our own systems and third party platforms. This may include bidder, buyer, consignor, invoice, payment, delivery, customer support, marketing preference and auction administration information.

Auction Mobility may have its own Terms of Use and Privacy Policy. Those documents may apply to Auction Mobility’s handling of information. This Privacy Policy applies to Copeland Roberts’ handling of personal information, including information we access, export or use from Auction Mobility.

9. Cookies, tracking pixels, analytics and advertising

Our website, bidding platform, advertising and digital services may use cookies, pixels, tags, analytics tools and similar technologies.

These technologies may be used to:

operate our website and digital services
remember preferences
understand website usage
measure website and advertising performance
improve our auctions, website and customer experience
detect fraud or misuse
build advertising audiences
measure conversions
run remarketing or retargeting campaigns, where permitted by law

We may use services such as Meta pixels, Google advertising tags, Google Analytics or similar tools. These providers may collect or receive information from our website and other online services and may use that information to provide measurement services, target advertisements, personalise content or improve their own services, depending on their own terms and privacy policies.

You may be able to disable cookies or limit tracking through your browser settings, device settings, ad preferences or privacy tools. Some website features may not work properly if cookies are disabled.

10. Overseas disclosure and storage

Copeland Roberts does not intentionally sell or disclose personal information to overseas recipients.

However, some of our third party technology providers, cloud platforms, advertising platforms, payment processors, service providers, servers, contractors or subprocessors may be located outside Australia or may store, access or process information outside Australia.

The countries where personal information may be stored, accessed or processed may include Australia, the United States of America, the United Kingdom, countries in the European Economic Area, and other countries where our service providers or their subprocessors operate.

Where required by law, we will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable Australian privacy requirements.

11. Payment information

We may collect and process payment-related information in connection with invoices, deposits, buyer payments, seller payments, refunds, chargebacks, payment disputes and debt recovery.

We use third party payment processors and banking providers, including Stripe and our banking providers. We do not intend to store full card numbers in our own internal systems. Payment information may be handled by payment processors according to their own security and compliance arrangements.

12. Fraud prevention, payment risk and compliance

We may collect and use registration, transaction and risk-related information to:

assess bidder registration requests
prevent fraud
manage payment risk
manage chargebacks or disputes
comply with legal, regulatory, tax, insurance or compliance obligations
protect Copeland Roberts, our staff, our consignors, our buyers and other auction participants

We may refuse registration, bidding, purchase, collection, delivery or consignment where we reasonably require further information or where we identify unacceptable legal, payment, fraud, safety, compliance or business risk.

13. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

limiting access to personal information
using secure third party platforms where appropriate
password controls
internal access controls
staff training and internal procedures
record keeping processes
secure storage of business records
monitoring and reviewing our systems and providers

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take privacy and security seriously.

14. Retention of personal information

We retain personal information for as long as reasonably necessary for our business, legal, tax, accounting, insurance, dispute resolution, fraud prevention, auction administration, consignment and compliance purposes.

We may retain records of bids, purchases, invoices, payments, consignments, customer communications, disputes, delivery claims and legal matters for longer periods where reasonably necessary or required by law.

When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or permitted to retain it.

15. Access and correction

You may request access to personal information we hold about you.

You may also request that we correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request.

In some circumstances, we may refuse access or correction where permitted by law, including where providing access would affect another person’s privacy, prejudice legal or enforcement matters, reveal commercially sensitive information, or be unlawful.

16. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

Contact details:

Privacy Officer
Copeland Roberts Auction House
Shop 2, 27–39 Abercrombie Street
Chippendale NSW 2008
Australia

Email: contact@copelandroberts.com
Phone: (02) 8318 9782

Please include your name, contact details and a clear description of your concern.

We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will take effect when published on our website, unless stated otherwise.

You should review this Privacy Policy periodically to ensure you understand how we handle personal information.

18. Contact us

For privacy questions, access requests, correction requests, unsubscribe issues or complaints, contact: